Fashion Biz Canada – English and French speaking Bilingual Customer Service Representative
Fashion Biz Canada is currently seeking a Permanent, Full Time English and French speaking Bilingual Customer Service Representative.
With a head office in Auckland, New Zealand, we are a 32 year old privately held firm with offices and distribution centers throughout New Zealand, Australia, Canada and the United States. Our website is www.bizcollection.ca
Our ideal candidate would be an energetic, highly motivated, quick learner with positive attitude. We offer excellent work environment, competitive compensation, benefits and on-going training.
Previous experience in customer service and/or telemarketing would be considered an asset but is not mandatory. Job specific training will be provided.
· Meet and greet customers and clients (currently we have a no contact pickup/drop off policy in place).
· To provide support to clients by consulting, identifying concerns/issues, collecting information and providing solutions.
· Responding to inbound calls and making follow up calls.
· Qualify and channel customer inquiries to the correct department.
· Follow guides and manuals to assist with the solution process.
· Take customers’ orders over the phone, via fax and/or email.
· Attend to day to day clerical duties.
· Data processing, issuing RA #s etc.
· Other areas of administration as and when required.