Sales Support Specialist
Why you would want to work on our team…
§ Our Mission – Promote an active, athletic lifestyle that inspires healthy families and strengthens community relationships.
§ Our Foundational Values – Talented, honest, and passionate people, working together to win, and do the right thing – every time!
§ All the other stuff – great work environment, benefits, and compensation.
Our benefits package includes:
§ Paid Vacation, Paid Holidays, Floating Holiday, and Paid Absence/Sick Time
§ HSA employer contribution
§ Salary Continuation in the event of employee illness
§ RSP with 3% annual company contribution
§ ASB Active Employee Benefit – annual reimbursement for fitness equipment/class/membership
Develop, train, & coordinate the implementation of sales and marketing information to support the selling efforts of the Canadian ASB Field Sales Team & CCM North American Field Sales Team in a fast paced, dynamic, energetic environment. Primary focus will be supporting sales efforts of our Freestyle Custom programs via our eCom custom platforms.
This role requires a self-starter who is comfortable taking the initiative, has keen problem-solving skills, and has the unique ability to think on their feet.
Duties and Responsibilities:
§ Organize & educate customers and sales representatives on the latest sales and marketing collateral regarding products, services, & programs.
§ Become an expert in educating and training customers on best practices and features available across all B2B eCom platform assets.
§ Coordinate the shipping and receiving of all customer & rep samples and returns in and out of the Canadian office with Customer Service & Sales Management.
§ Become an expert on all features and best practices for utilizing the sales portals (Qlik programs) and educating sales teams on the platform.
§ Ensure shared drives and all website content is accurate and functioning properly. Work with proper internal departments to request any modifications using the proper project ticketing systems.
§ Connect regularly with customer in your assigned sales area to assist Field Sales team in building connections to drive revenue.
§ Research and develop data base of end user sport associations and leagues for direct marketing campaigns.
§ Conduct competitor research and general market trend on relevant products and services for product development team.
§ Demonstrate professional phone etiquette with internal and external customers.
§ Demonstrate clear, effective, and thorough email communication with internal and external customers. Emails reflect proper business email etiquette.
§ Provide product specification information, pricing, and product availability to assist sales reps and customers with order selection.
§ Proactively assists customers, sales reps, members of management team, or coworkers with inquiries, request for information, or resolution of complex issues.
§ Provide accurate, effective, and timely communication (phone & email) with all business partners to communicate resolution and/or plan of action.
§ Able and willing to act as a general sales support resource for any and all day-to-day activities across internal departments for Canadian customers.
To learn more and/or to apply, please visit: