Position Information

The position information for this posting is listed below.

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Sales Support Specialist

Why you would want to work on our team…

§  Our Mission – Promote an active, athletic lifestyle that inspires healthy families and strengthens community relationships.

§  Our Foundational Values – Talented, honest, and passionate people, working together to win, and do the right thing – every time!

§  All the other stuff – great work environment, benefits, and compensation.

Our benefits package includes:

§  Paid Vacation, Paid Holidays, Floating Holiday, and Paid Absence/Sick Time

§  HSA employer contribution

§  Salary Continuation in the event of employee illness

§  RSP with 3% annual company contribution

§  ASB Active Employee Benefit – annual reimbursement for fitness equipment/class/membership

Job Purpose:
Develop, train, & coordinate the implementation of sales and marketing information to support the selling efforts of the Canadian ASB Field Sales Team & CCM North American Field Sales Team in a fast paced, dynamic, energetic environment. Primary focus will be supporting sales efforts of our Freestyle Custom programs via our eCom custom platforms.
This role requires a self-starter who is comfortable taking the initiative, has keen problem-solving skills, and has the unique ability to think on their feet.


Duties and Responsibilities:

§  Organize & educate customers and sales representatives on the latest sales and marketing collateral regarding products, services, & programs.

§  Become an expert in educating and training customers on best practices and features available across all B2B eCom platform assets.

§  Coordinate the shipping and receiving of all customer & rep samples and returns in and out of the Canadian office with Customer Service & Sales Management.

§  Become an expert on all features and best practices for utilizing the sales portals (Qlik programs) and educating sales teams on the platform.

§  Ensure shared drives and all website content is accurate and functioning properly. Work with proper internal departments to request any modifications using the proper project ticketing systems.

§  Connect regularly with customer in your assigned sales area to assist Field Sales team in building connections to drive revenue.

§  Research and develop data base of end user sport associations and leagues for direct marketing campaigns.

§  Conduct competitor research and general market trend on relevant products and services for product development team.

§  Demonstrate professional phone etiquette with internal and external customers.

§  Demonstrate clear, effective, and thorough email communication with internal and external customers. Emails reflect proper business email etiquette.

§  Provide product specification information, pricing, and product availability to assist sales reps and customers with order selection.

§  Proactively assists customers, sales reps, members of management team, or coworkers with inquiries, request for information, or resolution of complex issues.

§  Provide accurate, effective, and timely communication (phone & email) with all business partners to communicate resolution and/or plan of action.

§  Able and willing to act as a general sales support resource for any and all day-to-day activities across internal departments for Canadian customers.

To learn more and/or to apply, please visit:


Position: Sales Support Specialist
Location: Ontario,  ON 
Posting Start Date: 5/10/2023
Date Posted: 5/10/2023

Schedule: Monday-Friday, 8:00AM-5:00PM

Location: Candidates MUST live in Ontario, CANADA to be considered for this role!

Skills / Qualifications:

§  University or College Degree.

§  1-3 years related professional sales or customer service experience preferably in the custom sportswear business.

§  English / French speaking bilingual candidate preferred.

§  Strong computer skills (Microsoft 365, social media, & web-based project management software).

§  Must be able to handle detailed information in a fast-paced environment with ability to handle difficult and stressful situations in a professional manner.

§  Excellent communication skills (written, oral) must follow through on issues to ensure customer satisfaction.

§  Excellent listening skills.

§  Excellent organizational skills with the ability to prioritize work and multi-task.

§  Excellent telephone communication skills.

§  Must be flexible and willing to accept change.

§  Must be able to work in a team environment and maintain a positive attitude.

§  Works productively without supervision.

§  Display a mastery of Customer Service skills.

Augusta Sportswear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Augusta Sportswear complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Augusta Sportswear requires all candidates to pass a pre-employment drug screen and background check.


Applicants have rights under Federal Employment Laws which can be found at the following sites by holding the Ctrl button and clicking on the link:

1.    Family and Medical Leave Act


1.    EEO


1.    Employee Polygraph Protection  


1.    E-Verify  


1.    Right to Work 


Status: This listing expires on: 6/24/2023
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Organization Information

Ontario,  ON N2R1J4
Jennifer L. Montgomery